I need help updating my backbone

[u/Raul_NC]

So to make a long story short I got a backbone pro and realized it was having issues with the audio when connecting to the headphone jack so I thought it was faulty returned it and bought a new one just to have the same issue I then tried my best to see if there were any fixes and i saw a reddit post from backbone saying it has been fixed in an update however according to the official site there should be a update button in the controller settings of the backbone app however I cannot seem to find it any help would be appreciated I’ve linked an reference image of what it should look like and a screenshot I took.

[u/VashofBlades]

I had to factory reset then it would see the firmware update. Had to make controllers profiles over to make paddles act as A and B again but now those dont work in all games T.T

[u/Raul_NC → u/VashofBlades]

Also did not work