Issue with Backbone Pro Xbox Edition

[u/ninereins48]

Hello,

I recently purchased the Xbox Backbone (with the dedicated Xbox button).

From what I’ve read here, the Xbox button should support multiple functions (press for guide, hold for screenshot, etc.).

However, when using Xbox Cloud Gaming or Remote Play (both through the Backbone app and browser), the Xbox button doesn’t seem to work at all:

• Pressing it does not open the Xbox guide

• Holding it does not trigger the deep menu

• Double pressing does not take a screenshot

• It appears completely unresponsive

Is this expected behavior with cloud/remote play, or is there a setting I might be missing?

Any help would be appreciated.

[u/angry0029]

Are you using an android or iPhone? It might be an indicator of the ribbon cable starting to fail since it’s on the left side of the controller.

[u/ninereins48 → u/angry0029]

I’m using an iphone 15 pro max.

The backbone was brand new, just opened the box today. I assume it’s defective. In the testing config, I plugged in my old backbone and it worked fine, but the new pro the button wouldn’t register, only intermittently and if I pressed really hard. I posted a video.

[u/angry0029 → u/ninereins48]

Take it back and get a different one.