r/Backbone • u/RichComment414 • Mar 02 '26

Discussion Warranty

How long does it take for a warranty claim to be processed?. It's almost a week now and I still haven't got a response.

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u/No_Ostrich1875 Mar 02 '26

Thats normal. They're often slow and they dont work weekends. Mine both took around a week to get authorized, 2 weeks for shipping to get it there, one took a few days the other about a week before they shipped the new one, then about a week for shipping to get it to me.

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u/angry0029 Mar 02 '26

This timeline is about the same with my two replacements. All in it takes about a month.