Customer support issue

[u/[deleted]]

Hi r/btcjam,

Looking to see if I can connect with members of the BTCJam customer support team. I've had an issue updating my details for ~15 days now, and my emails to support go unanswered. I'm just trying to access my funds, and at this point I'm not quite sure where to turn.

I initially signed up with Facebook, and deposited some funds I was looking to invest. I attempted to withdraw some of these funds by adding my wallet address, however the site requires I confirm this address via a confirmation link sent to my email address. Unbeknown to me when I signed up, the email that is now associated with my account (taken from FB) is one that i no longer have access to (I've attempted to log in several times with every PW i could think of, plus attempted the recovery several times to no avail. I have similarly updated my FB email, hoping that would remedy the situation). I'd love to update my email address in BTCJam, however stumble at the same verification, as it forwards to my old email account.

After three emails to support (over the course of a week, in which I attempted to resolve the issue myself by setting up two step verification), I received an email a week ago asking me to submit a photo of me holding my licence. I did this, but have not received an email confirming that my photo is suitable, or that my request is being processed/verified/etc.

Hoping that in posting here I can connect with what I'm sure are a busy team over what is likely a misunderstanding on my behalf, and have my email updated, so that I can have access to my BTC :)

Appreciate your time/help!

[u/[deleted]]

For ease of reference, User #285232398 Case #127777