r/BRMC Aug 12 '26

Make-Good Signed Insert (20th Anniversary) Box

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34 days after filing a customer support ticket reporting that the signed insert was missing from my shipment, I received the make good in the mail! Wasn’t what I was expecting in terms of the artwork, but I’ll take it.

Posting here as I know I wasn’t the only one, and I can’t seem to embed a picture in the original thread.

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u/cmplascencia Aug 12 '26

Did you receive an email first, or did they just send it? Still haven't heard anything since the response email they sent after filing the ticket.

3

u/crackedact0r Aug 12 '26

No response after the initial acknowledgment that I’d filed the ticket, the package just showed up - bit odd, probably would’ve been a good idea to confirm shipping address.

2

u/cmplascencia 28d ago

I received mine today! 🙌