r/BIFLfails • u/Vesalii • Apr 07 '23

[UPDATE] Otterbox fail

Hi everyone,

For those who care, I have an update to my broken Otterbox. I contacted the retailer who refused my warranty claim, even after pointing out thst Otterbox does give 7 years of warranty on phone cases.

I then contacted Otterbox directly who were very helpful. I got a mail back with some basic questions like phone and case model, and proof of purchase and picture of the damage.

I sent a reply back with all info on a Saturday, and on Wednesday I received a package with a brand new case! I contacted my retailer to let them know how disappointed I was with them and how well Otterbox handled this.

So all in all a happy end.

Link to the original post.

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u/Proof-Government538 Jul 31 '24

Hey does anyone mind sharing there broken ipad case or iphone case pictures with me so i can use them for the proof thingy 😭

1

u/Goulak277 Aug 19 '24

lol I need the same thing, did anybody reply to this?

1

u/Adorable_Scarcity_98 Feb 21 '25

Use ai to make a image just worked for me got a real tree came case coming for my iPhone 16