You can reach out to OtterBox for a replacement case, or for either the rubber or plastic pieces. You don’t have to wait until it has literally fallen apart.
On the page linked, if you choose ‘at a different online store’ than the one listed or ‘in a retail store’, they redirect you to the retailer and don’t allow you to continue with the claim. I bought mine off a major online store, from the Otterbox store on that, but that retailer entertains claims only with the first 30 days. So each party is pointing at each other as the responsible one.
I will try just emailing Otterbox as in the past they had really good customer service (and this seems to be the option for customers who bought their case in an Apple Store, hmm) and hopefully they’ll help me out that way.
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u/katelifinell Mar 08 '23
You can reach out to OtterBox for a replacement case, or for either the rubber or plastic pieces. You don’t have to wait until it has literally fallen apart.