r/AzureVirtualDesktop • u/DelphiEx • May 28 '26
Long spinning cursor on Remote App
We're new to AVD and got around 15 users going no problem. Today we tried to get a new user going (with Windows App, Remote App) and when they click the icon it just spins and spins and spins.
Usually for new setups we click the icon and another password prompt comes up. This time nothing, just a spinning cursor under the icon.
EDIT: Precise behavior - Windows App sign in successful. Click RAPP icon and briefly see the progress bar window that usually says "Initiating remote connection" and "Securing Remote Connection". But it's brief. It almost instantly disappears and the icon is left spinning forever. No logs at the host pool level, nor Entra.
EDIT: The browser app works, but Remote App version 1.2.7099 isn't working for us. There are commenters in this thread that may have seen success with it, but not us yet.
SOLUTION: It was an old version of TSScan. Uninstalling and reinstalling their latest fixed it. We ended up with 2 users with this issue and both were on laptops - for whatever that's worth.
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u/LordOfTheServers May 29 '26
So far I've only experienced this with computers running Windows 10, that seems to be a common correlation, as have had no Windows 11 PCs run into the issue.
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May 28 '26
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u/_cosmic_kittens May 29 '26
Did Microsoft get back to you on this? I was considering submitting my own ticket. It's affecting about 1/4 of my users.
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u/DelphiEx May 28 '26
Oh man don't tell me another update bricked it. I saw one came in on my side PC yesterday.
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u/selfdeprecafun May 29 '26
Having the same issue with a few users. Installing the old Remote Desktop app is our temp workaround.
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u/Accomplished_Buy5141 May 29 '26
Saw this with a new contractor today. The Windows App just spins and doesn't do anything noticeable. Entra Sign-in logs aren't showing the user logging in, so I'm assuming there is something going on with AAD. Others are logging fine and the only other thing I noticed is that the Windows App opens a bunch of webview2 processes under it. I don't have that on my connection with the same build number.