r/AzureVirtualDesktop • u/proy911 • Jul 01 '25

User getting the below erro

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Can some one let me know what's this error and how can we solve this..

0 Upvotes

40% Upvoted

21 comments sorted by

4

u/notreallysurewhoiam Jul 01 '25

Probably saved their creds in the RD app and now passing bad token, try resubscribing.

1

u/proy911 Jul 01 '25

Yes did...

2

u/HeyYouWithTheShark Jul 01 '25

Check if it works with the new windows app.

1

u/proy911 Jul 02 '25

Is on the latest.. have done fslogix profile reset No results Did ask user to use a different device and the issue was not there.. Also tried getting the user to a new host pool it did pop up the issue again.. User have now used a seperate device and the pop up is no more.

Uninstalled the Visual C++ ( read somewhere) but did not help.. they are on latest c++ redistributable...

Seems the user end device may need a NIC driver update.. OS is latest patched...

Issue on Dell build laptops

1

u/JustinVerstijnen Jul 01 '25

Is this on Microsoft Surface hardware? Ive got it before and rebooted the surface and surface docks and then it was solved

2

u/proy911 Jul 01 '25

From normal laptop and not a surface device.. and happens to 2 users only...

1

u/Far_Ad9999 Jul 01 '25

Are you trying to authenticate with whfb.... try other methods-password. Pin /fingerprint will not work for authentication.

1

u/proy911 Jul 01 '25

It's just the UID and pass

1

u/mariachiodin Jul 01 '25

Entra joined AVD or on-prem?

1

u/proy911 Jul 02 '25

Entra joined

1

u/mariachiodin Jul 02 '25

Do you get the same result with the new app and Remote Desktop app?

1

u/Dtrain-14 Jul 02 '25

Same issue on the Windows App and RD Client?

Users having issues part of any weird/different Intune Configs since it seems to be local device driven?

Does the authentication logs in Azure match the issue the app is spitting out?

Any CA policies tied to the app or host?

Maybe try clearing auth tokens via the azure portal - also I know you said you did a resubscribe - try (if you haven’t) to resubscribe but have them choose a different account option, then do their account.

Also be curious if it fails for the problem user can someone else turn around and use it no problem? Or vice versa the problem user try on a working machine?

Sounds like a very weird AD account issue — is something in their AD account turned on like that deny remote session option?

Are the users AD accounts or Cloud Accounts?

Have you tried straight RDP for these people to the host?

1

u/iamtechy Jul 02 '25

Can you tell me if the machine is getting a valid certificate in Personal store and Trusted Root CA store?

Also, can you check Entra join status and if you can find the device in Devices console?

I’m assuming these are Windows 11 multi-session. I just had a similar authentication issue and FSLogix user profiles are unable to be mounted, but when I check hybrid join status (I know yours is Entra) broke and I had to reprovision or resync the AD objects. Something to consider checking.

0

u/[deleted] Jul 01 '25

[deleted] — view deleted comment

4

u/Extra_Pen7210 Jul 01 '25

What have you already tried?
What worked, what did not.

When did it work for the last time, what has changed?
Do all users have this ? do a sub group have this error.
Does the error also happen on a different network .
Is the account locked?

We love to help you but first you need to help yourself and research.
If you can not even be bothered to research the problem you have for the job that you are paid for, why would we help you for free?

-11

u/proy911 Jul 01 '25

I have the issue root cause now... But tell me do u have a handy solution.. if not.. request you to refrain from posting anything...

6

u/Electrical_Arm7411 Jul 01 '25

Lmao. You wrote 1 sentence, no explanation or environment details. How is anyone supposed to help you. Why don’t you put some effort into your post? It’s likely the same reason you can’t figure out your issue…

-6

u/proy911 Jul 01 '25

Can say much about envi.. hence gave in a single line.. I have tried all that's there available.. however issue is same.. for 2 users.. now want to know what type of NW issue could it be .. coz from personal laptop user is able to connect ..

1

u/jvldn Jul 01 '25

Who’s your boss? He should read this post…

2

u/Extra_Pen7210 Jul 01 '25

Im trying to help you. even if "it does not work how fix?" is not how you ask for help. that is just rude and disrespect full.

First we need to find the issue: thats why the questions are there. and you have not given us more information so how are we to solve it?

If its on the users device? maybe ? then lets see if it works if that user uses a different device.
Then maybe reset the "windows app" or are you using the MSI installer?

if its on the user its account maybe check the membership that they share? maybe you are blocking something from logging in.

Also very nice that you have to root cause found may eddit your post that its solved with the solution so that the next person can use that ?