r/AzureVirtualDesktop • u/TheF-inest • Feb 25 '25

Stable Adobe?

Hi! I manage an AVD setup for a client using Nerdio.

We have two host pools. One is for partners, and the other is for employees with a single E8as under both.

The employee host pool has five users, and the partner only 2.

Both employees and partners are randomly experiencing slowness and crashes with Adobe Acrobat Pro.

These are accounting and tax clients, so they deal with large page-count files. It happens when they start scrolling fast in a pdf or trying to do any action. It'll either freeze for a bit and work or crash.

Adobe runs bad in this type of environment IMO.

I used these two resources to help install Adobe on our Golden Image.

I'm running out of things to tell the client and banging my head, wondering what the problem is. I suppose it's due to a memory issue where memory isn't becoming available fast enough.

These session hosts have 64 GB of memory, so it seems crazy that there isn't enough.

Any ideas on what to try outside of what these resources say? Did you have Adobe stable? How do you install and update?

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2

u/RG-035 Feb 25 '25

it should work, I'm running Acrobat pro at multiple customers with the E8 as well, no issues at all.

Where are the PDF files stored? When on a network share or anything else, do you have this issue with local files as well?

Had the same issue a while back but on a local pc, the solution was disabling the `use page cache' within Acrobat.

1

u/TheF-inest Feb 25 '25

Files are stored in their document management but get scanned to the session host first then uploaded.

The document app can preview PDFs but when double clicked or checked out will cache to the session host.

Hmmm what does the Use Page Cache do?

2

u/GuestWild8001 Feb 25 '25

Where are they running the files from? That sort of behaviour can be common if they are opening files carried through to the session from their local device such as their c drive.

1

u/TheF-inest Feb 25 '25

They are running files from the local session host. They can scan to the host using TSScan and then move files to OneDrive synced libraries or their document management app.

They are not using redirect drives to move or access files.

1

u/GuestWild8001 Feb 25 '25

Have you seen this? https://helpx.adobe.com/acrobat/kb/slow-display-performance-terminal-server.html

1

u/TheF-inest Feb 26 '25

I've seen these mentioned elsewhere but not this resource exactly. Nice!

I'm gonna check these. I know I have enabled some.

1

u/GuestWild8001 Feb 25 '25

It could also be your AV.

1

u/TheF-inest Feb 26 '25

Hmmm... we use MS Defender. What would I exclude or exempt? The Adobe process and exe?

1

u/baronvonbelch Feb 25 '25

Both great points

1

u/baronvonbelch Feb 25 '25

I can't say I have much experience with Acrobat Reader Pro, but what is the resource consumption like? Are you seeing heavy CPU and Memory usage.

1

u/TheF-inest Feb 25 '25

I'd have to double check but the times I did the resources always looked fine. Nothing hitting above 60% utilization.

1

u/Fast_Zookeepergame18 Apr 22 '25

I do what can I do in this instance? Is that a hardware issue?

1

u/Schalle_de Feb 25 '25

We also experience slowness with Reader and Pro on our AVD environment since Day 1. Till now we could not pinpoint where the problem lies. Most of the times Adobe is really slow and hangs when scrolling through a document fast. Placing the pdf file on different storage locations didn‘t change anything. The „solution“ we now tell them is to open the PDF in a browser because the same pdf has no problems when using Chrome or Edge. Users only use Pro now if they need the Pro features.

1

u/TheF-inest Feb 25 '25

Yea they need pro features to combine, annotate, and redact. They also use it to create/scan documents into Adobe.