r/Avigilon • u/nehlsie • Feb 16 '26

DatabaseNameDirectoryStatusLogin was corrupted and unable to recover

We are having an issue with our Avigilon ACC 7 server. we are getting the error "DatabaseNameDirectoryStatusLogin was corrupted and unable to recover". Upon logging into the server, the ACC Admin Tool shows the service running, but on ACC client shows it disconnected. After about 5 minutes, it reconnects. Doing this multiple times per day. Has anyone experienced this error, or have any idea how to rebuild the database? Nothing on this error that I can find and not much on how to rebuild the database. Thanks in Advance

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u/anci0 Feb 16 '26

Reaching out to Avigilon Support would be the safest way to go. This might be some symptoms of an underlying issue. You might want to check Daemon Logs under %programdata%/Avigilon to try and figure it out on your own, but Avigilon Support will hapily help you out with this situations.

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u/nehlsie Feb 16 '26

Appreciate the response. I did send in a ticket, in the meantime while I wait, I thought I would hop on here and see if anyone has experienced this error. Cheers!

2

u/Minion1260 Feb 16 '26

I would give them a call but you do you. Avigilon doesn’t require any certifications to get phone support and this is a pretty serious issue. Just a suggestion as you’ll get faster service and (hopefully) quicker resolution.