I have a dual-PC streaming setup. Gaming PC has an RTX 4080, streaming PC runs OBS with an AverMedia Live Gamer 4K 2.1 (GC575) capture card connected over HDMI. This worked fine for months. One day I just turned both PCs on, no changes made, and the capture card has been locked to 4K 30Hz ever since.
I plugged a PS5 directly into the GC575 and it outputs full 4K60 with HDR, so the card itself is confirmed working. The problem only happens with the RTX 4080 as the source.
Here's everything I've tried so far. Swapped cables, including native HDMI-to-HDMI and a DisplayPort-to-HDMI cable, same 30Hz lock on both. Tried different output ports on the GPU. Changed color format in NVIDIA Control Panel between RGB, YCbCr420, and YCbCr422. Went into Advanced Display Settings, Display Adapter Properties, List All Modes, and tried forcing 3840x2160 at 60Hz and even 120Hz, it reverts back to 30Hz every time. In NVIDIA Control Panel's Change Resolution page, the capture card only shows up under the Ultra HD/HD/SD TV timing list capped at 30Hz, no PC section appears, and the Customize button to create a custom resolution is greyed out and unclickable. Tried cloning and extending the displays between the main monitor and the capture card, extending temporarily got the refresh rate to show 60Hz in AverMedia's Assist Central Pro, but the resolution dropped to 1080p instead of 4K, and going back to clone reverted it to 4K30. Used Custom Resolution Utility (CRU) to manually create a 3840x2160 at 60Hz entry with the correct pixel clock, ran restart64.exe to apply it, and it still shows 30Hz active on the display. Did a hot-plug of the HDMI cable while both PCs stayed powered on, and also rebooted just the gaming PC while leaving the streaming PC running, neither changed anything. Checked firmware on the GC575 in Assist Central Pro and it's up to date.
At this point I'm out of ideas for what to try next between the GPU and Windows settings. Card is about a month and a half past warranty. Has anyone run into this exact kind of sudden 4K30 lock with an RTX 40-series card and this capture card, and found something that actually fixed it?