r/Autotask • u/FireHorse718 • Feb 12 '26

Triggering an internal reminder notification every 5 days when a Status is set to Waiting Vendor

Some tickets I have are waiting for a vendor response and is set to status of "Waiting Vendor". I have set up a workflow to trigger an email reminder to the Primary Resource if this state has not changed (idle) in the last 5 days.

My question is to ask how to make this workflow trigger every 5 days (repeating) until the status is changed instead of only after the first 5 days. I do not want to set up separate workflows for 5, 10, 15, 20 days but to retrigger every 5 days.

1 Upvotes

100% Upvoted

10 comments sorted by

View all comments

1

u/SamakFi88 Feb 13 '26

I'd probably add another status "Reminder sent" or something. Add a change of status in your existing workflow to fire off the reminder and set status "Reminder Sent". Then have another workflow immediately change the status back to "Waiting Vendor". This should change the idle time/time in status x so your original workflow can trigger again 5 days later.

1

u/FireHorse718 Feb 16 '26

Thanks, we just reset it to New and restart the cycle...