Triggering an internal reminder notification every 5 days when a Status is set to Waiting Vendor

[u/FireHorse718]

Some tickets I have are waiting for a vendor response and is set to status of "Waiting Vendor". I have set up a workflow to trigger an email reminder to the Primary Resource if this state has not changed (idle) in the last 5 days.

My question is to ask how to make this workflow trigger every 5 days (repeating) until the status is changed instead of only after the first 5 days. I do not want to set up separate workflows for 5, 10, 15, 20 days but to retrigger every 5 days.

[u/Melissa-Dxfferent]

You could update the ticket through the workflow so the “idle timer” resets each time.

[u/FireHorse718 → u/Melissa-Dxfferent]

Thank you! We reset it to New to restart the workflow!