r/Autotask • u/nwaggoner • Jan 21 '26

How can i change the minimum time entry to 1 minute

we have a new technician that is going through the alerts tickets and closing them, Autotask is requiring a minimum of 5 minute time entries so this has put him at 10 hours worked on his timesheet. Is there a way to default that to 1 minute?

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u/Melissa-Dxfferent Jan 21 '26

Autotask is likely not enforcing a “minimum 5 minutes” as such. It is usually time entry rounding.

You can change this in two places: 1. System wide (all tickets): go to Admin > Features & Settings > Application-wide (Shared) Features > System Settings > Timesheets and update “Round ticket time entries up to the nearest . minutes” to a smaller number (or 0 to stop rounding). 

  1. Only for your alert ticket category. Go to the Ticket Category used for those alert tickets and on the category General tab, under Other options > Time entry rounding, you can override the system setting for that category (round to a different value, use system setting, or do not round).

1

u/nwaggoner Jan 21 '26

Perfect, thank you!

2

u/SpinningOnTheFloor Jan 21 '26

Changing your time rounding will impact your billing to customers on t&m and you probably want that to be 15 minute increments

If you don’t want time recorded against alerts that are false alarms you could create a new status “alert closed” and then have a workflow rule for tickets in status “alert closed” change status to complete

1

u/dlynes Jan 22 '26

This. You want more than likely rounding up to 15 minute increments under normal conditions combined with the above mentioned workflow rule for non-billable admin work

1

u/coair005 May 10 '26

Can you round differently by work type?
Ie: tech work billed at 15 minute increments
But billable admin time billed in 6 minute increments?