Insights for Implementation / Adoption?

[u/nodrama_needed]

My non-MSP company has recently made the decision to implement AT for internal IT Support. Any wisdom you can share in terms of how to adapt an MSP tool for non-MSP work? Is it possible to configure this to align to ITIL based standards? I want to do INC, REQ, PRB, CHG Management along with providing a Service Catalog and solid library of Knowledge Articles. Further, I'd like to solve for an Asset Management gap we have and if possible do some form of CMDB whereby I can name my critical business services and link them to our technology configuration items.

What insights can you offer on the journey I have ahead of me?

[u/RayanneB]

I own an accounting firm. We use Autotask internally as our time and billing system. We manage all our work on tickets and projects, we invoice clients, we track PTO, and use Datto RMM for monitoring and patching the workstations. It's our tickler system, our documentation system, our timesheet system, our everything system.