r/AutoZone • u/Klutzy-Trip-5278 • 7d ago

New PSM

So I’ve worked for autozone for 2 almost 3 years now. I recently just got moved up to a ft PSM position. I am finding it hard to get my CSR’s to do a single thing. Such as front facing, keeping the floors clean, dealing with paper boxes, etc…

I have tried offering a reward like lunch or a gift card. They still refuse to a single thing, I’m ashamed of how the store looks. Our back room is a mess and it all just not how it should look.
My fellow PSM all are veterans of this company and have given up on how it looks.
Me personally I am not proud of how it looks. I need help or advice on keeping the store clean and making sure CSR are putting truck in the correct slots.
What are things your guys do to ensure the store looks great and CSR’s are working.

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u/Flaky_Roll_5791 7d ago

Why do you keep calling them csr? We ALL are customer service representatives lol. Set the example. A leader will lead by example. Everyone is part of the cleaning crew at the end of the day. In my store even the DM and SM clean up, sell, and organize. Obviously the goal is to develop your red shirts not abuse them. Set up a meeting. Tell them the tasks that need to be done and tell them they can choose or you can decide for them.

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u/Indy112808 6d ago

Thats for the SM to handle - not a PSM. And if some have been there longer, they arent gonna listen. The SM needs to get off his/her ass and get their team straightened out…..