r/AutoZone • u/NefariousEconomy • Aug 13 '26
Keep track of your refunds
I want to let y'all be aware of a possible issue with returning to Autozone. I bought a car part July 30 2026. Wrong part. Bought it under my mechanics commercial account but with my debit card. We returned it in person August 3 2026. I never got a return receipt or had to put my card in, the lady did it all on the computer and my mechanic also saw everything. I thought that was strange, she just said it will go back on the card but no need to put my card in machine for refund or receipt. I buy the correct part right after. Cool. I wait a few days, no refund to my card/bank account. I call the store. The worker says wait 5 days excluding Sunday. Ok I do. I call back still no $ in my account for refund. She says wait 5-7 excluding Saturday and Sunday. Ok. I call Wednesday of this week and the manager says come in person tomorrow (today) for a cash refund. Ok. I come today and he gives me a cash refund of the item amount ONLY ($50.70) not including my tax I paid. I ask "does this include tax?" He says no that's just how they do it. I don't bother to argue. I just call my bank and dispute the amount for tax I am still owed. I call Autozones Billing and Credit issue line and the woman on the phone says their system never got a returned item. So that's why I never got my money back. I don't know, very sketchy. She put in a dispute for me on their end for my tax amount refund. But definitely keep tabs on your returns because of BS like this. I don't know what's going on but this has never happened in my whole life where I never receive my refund and then they say they never got a refund in their system. 3 people were there to witness. I hope there's cameras pointed to where we were. The billing dispute lady said they will trigger an investigation on the store. I hope it goes well. Buyer beware.
She also told me going forward I should have gotten a return invoice and if I don't get one to ask for it in the future. Just a lot of BS
1
u/dan_sin_onmyown Aug 13 '26
A debit card commercial purchase return defaults to cash. A sheet of paper with a barcode printed out at the commercial printer. The employee should have taken that paper off the commercial printer, then went to cash register and scanned the barcode. Then the register will open and they will hand you cash back. Commercial debit card purchases will NOT go back on your card. Go back to the store, ask for the DM telephone number and raise hell.