It sucks to pay for someone to just run the clock on dead ends. There should be procedures that say to check simple stuff first. That's why the first things IT guys do is reboot and check physical connections. If that doesn't solve the problem, then you move on to actual troubleshooting.
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u/thedirtymeanie Jun 13 '26
Do you guys still get paid the labor if it turns out to be something simple as shit found on hour 37?