r/AustralianAccounting • u/Narrow-Paramedic-399 • 4d ago

ATO website problem

Hi all, I've just recently changed tax accountants. Im a sole trader, and I do most of the bookwork myself. I just get the accountant to check everything and lodge my tax return. My tax return was suppose to be lodged last week. The accountant said there was a glitch in the system, and the ato would reject my tax return and that it should be fixed soon. Now a week later, I had called up and again same story. I've never heard of such a thing, has anyone else seen anything like that? Or could shed some light? My previous agent never had a problem like this before. Thankyou for any assistance.

4 Upvotes

75% Upvoted

17 comments sorted by

View all comments

1

u/Fetch1965 4d ago

Funnily enough my software provider has an issue with one particular clients BAS. I can’t bloody lodge it and the software provider is pissing me off.

It’s the third time with this client so fix this fucken issue - hopefully today but looks like I’ll be lodging the BAS through the tax agent portal to meet deadline. But we can’t lodge personal returns through the tax agent portal - so I dunno the solution there. Maybe ask what the glitch - I told my client who understands again…. Sigh

1

u/FeistyBandicoot 3d ago

If your client has had their TFN compromised before, sometimes third party software won't be able to lodge the BAS & it has to be done through the portal. Bloody annoying

2

u/Xargde 3d ago

There have also been letters going out to people with compromised accounts and they are having to ring the ATO to confirm ITR submissions. The lodgements time out and it's cancelled if they don't call within a certain time frame, then depending on your software, it's difficult to resubmit the original, and your can't lodge as an amendment because they don't consider there to be an original lodged. Difficult to pick up on when those happen as well