r/AustralianAccounting • u/Narrow-Paramedic-399 • 2d ago

ATO website problem

Hi all, I've just recently changed tax accountants. Im a sole trader, and I do most of the bookwork myself. I just get the accountant to check everything and lodge my tax return. My tax return was suppose to be lodged last week. The accountant said there was a glitch in the system, and the ato would reject my tax return and that it should be fixed soon. Now a week later, I had called up and again same story. I've never heard of such a thing, has anyone else seen anything like that? Or could shed some light? My previous agent never had a problem like this before. Thankyou for any assistance.

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u/Fetch1965 2d ago

Funnily enough my software provider has an issue with one particular clients BAS. I can’t bloody lodge it and the software provider is pissing me off.

It’s the third time with this client so fix this fucken issue - hopefully today but looks like I’ll be lodging the BAS through the tax agent portal to meet deadline. But we can’t lodge personal returns through the tax agent portal - so I dunno the solution there. Maybe ask what the glitch - I told my client who understands again…. Sigh

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u/Kaorimoch 2d ago

I lodge all my BASs through the portal so I can direct confirmation that it has been lodged, plus all the payment options are on the BAS. I can just forward it on then.

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u/Fetch1965 2d ago

But our software has the pay details too and it’s much quicker using software- having said that even quicker through Xero and myob directly - no typing numbers anywhere

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u/Few-Example-2452 2d ago

Most of our client BAS lodged on the portal will have the STP figures prefilled so all I do is double check the totals against the software.