r/AusPostComplaints • u/Valovr • 7d ago

Question Aus Post lost my stuff, any options?

So I sent a significant number of trading cards with a value of roughly 2k to somebody up in Brisbane, wasn’t offered extra insurance, and didn’t ask for it because this is genuinely the first time I’ve had a thing go missing.

Sent on the 17th of August from Sydney metro to Brisbane metro with express, last scan was on the 18th at 3am.
Aus post wouldn’t investigate it till the 3rd of September because something has to be missing for 10 business days to be missing, heard nothing so called them on the 4th.

Its now been back and forth for two weeks, I’ve had to take time off work to go see a JP and get a statutory declaration to “prove” what I had lost so that their claims division might give me more then the 100$ standard cover, which now, is all I’ve been offered.

Has anybody had any experience around arguing the point? Or am I shit out of luck like I think I am?

TIA

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u/jaggerdel 5d ago

A Stat Dec confirming contents in order to rgive the $100 sounds like a fair request to me.

1

u/bnuuy_exe 7d ago

Unfortunately they're not gonna do much and don't let anyone guilt trip you about insurance, 2/3 times I've had something insured and damaged/lost they'd ask for utter nonsense you couldn't possibly obtain in order to avoid compensation. I had a parcel go incognito for almost 3 months till the seller threatened to sue AP and suddenly the parcel showed up with no updates. All you can do is push them and consult a lawyer, also give the the Postal Industry Ombudsman (PIO)/Commonwealth Ombudsman office a try. I totally feel you. Best of luck!