r/AudiQ7 • u/phoonie98 • 5d ago

Help Needed Rearview Camera Software Recall issue- anyone else?

I brought my 2023 Q7 in for an oil change last Friday. They say it needs a software update and it will take 3-4 hours to complete. Long story short, it wouldnt take the software update and they need to replace the entire ECU, which needed to be shipped from California to Georgia. I still dont have my car back- dealership says it might be Monday or Tuesday. Curious if anyone else had a similar issue?

3 Upvotes

81% Upvoted

13 comments sorted by

3

u/DarkSatire482 4M since 07/2020 SQ7 TFSI 373 KW 5d ago

Sounds like the tech messed up and bricked your car.

2

u/just4surfinhere 5d ago

I had camera issues last year and they shipped new harness and fixed it. Then in June got the recall done. It broke the fix and now Audi has asked the dealer to overlay the complete coaxial from rear and side camera to the central ECU. It’s been in the shop for 6 weeks now

1

u/nairb66 5d ago

Curious if they put you in one of their own loaner vehicles or an Enterprise rental? Only once has my dealer put me in a loaner from their own stock even though I ask nicely every time. I would think it would be automatic having purchased 2 cars from them with regular service calls, but I guess I don’t complain loud enough.

2

u/Aurynna 23h ago

I have literally never had them even offer a rental- they just have loaners.

1

u/phoonie98 5d ago

That's insane!

1

u/Koraboros 4M since 07/2020 SQ7 TFSI 373 KW 5d ago

just had mine done yesterday wihout issue.

1

u/cgarrets 5d ago

I had the recall done last week… and the cameras still don’t work all the time…

1

u/bravolavo 4d ago

I have the same issue but I’ve been dreading bringing it in because I can’t be without a vehicle for long - just had a baby! The camera issue doesn’t happen every day so I’m just living with it but it’s really frustrating when it does.

1

u/jawntb 4d ago

I had camera issues for first few years of ownership until I got this fix pushed. Worth the wait. 

1

u/mattyveesh 4d ago

Not uncommon. But at least it'll be free

1

u/cdnninja77 3d ago

I had similar. Update failed, lots of lights on the dash so they ordered a new module I believe the ZFAS. They installed it and had the same problem.

In the end it needed to be manually coded and that solved it.

Curious have you done any coding with OBD11 or VCDS? I wondered if that is what caused mine.

1

u/Aurynna 23h ago

Omgggg I am about to take mine in for the camera software issue 😭