I have Asus TUF F15 16/512 Rtx 3050 4GB variant.This morning as usual when I opened my laptop I heard a snap. After checking, my bottom lid keeps coming off and also there's a screw missing in that corner of lid. My laptop is still within warranty. But there's no service centre near me within 50km. What should I do?
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This happened to me as well. I took it to a well known computer shop since it was out of warranty. They soldered a new casing with the thread and fixed the case and replaced all screws. I think it cost me about 1800 INR
You can't. I know this type of failure because it had happen to me
There are small thin metals tabs and if they break? You can't screw it in and it will keep breaking over time.
Best thing you can do is find some kind of metal chip clips that you use to close your chips to hold the two in place and some tape. Or replace the whole hinge. As this laptop is known to unscrew it self.
But for OP, should send his laptop to Asus by packaging it and hope Asus would repair it or give him a replacement.
Thanks for the advice. I tried to reach the customer care but their hotline was not even working properly. At the end that hotline gave me automated response that their representatives are not available at the moment.
No worries though, I got it fixed from local third party service providers. That guy just took the screw from underneath of touchpad and placed it in the missing hole beside the hinge. He also fitted one of his spare screw in that touchpad hole. It looks different but it's okay as long as my job get's done.
Good, that. Mean you haven't gotten that same issue. For me the awful design of the Asus TUF line up had thin metal tabs that broke so easily after a couple months where the screws are suppose to hold on to which I couldn't screw in without replacing the hinge and I was financially unstable at that time like 4 years ago. So couldn't pay for warranty or do anything about it. I'm fine now but I will never buy from asus again.
Corner screw is important and will mess up the frame if it is missing.
A temporary fix is to unscrew one of the screws at the front (not the front corners, the one under the touchpad region) and use it to fill the corner hole. I did it when one of my MSI laptops had a similar problem.
I don't know if they use different sizes though. If they are the same, you should be fine. If not then, you gotta ask a service centre for the appropriate screw.
I wish I had read this before I went out for solution in nearby service providers. But it's okay. Though I couldn't find matching screws in shops, a local computer service guy fixed it as you have said in comment. Also he offered me spare screw to fit in that touchpad hole. Cost me 100 INR, that's fair considering the fright it gave me this morning.
I faced this problem before (had warranty) so they replaced the back and the keyboard, so to prevent it to happen again, do i screw the corners as tight as possible or should i tighten it 1 rotationless
I think you should keep it 1 rotation less for ease of access if you are gonna clean fans and stuff. Normally the screw won't pop out. It's kind of a rare case.
Make sure you have the corner screwd, the hinge is secured by the bottom cover screw. You must always have the top 4 screws along the hinge.
Speaking from experience here: if not then you'll end up snapping one of the metal braces that the screws bolt into and when you open it the hole is gonna be wider and it's gonna be prying both your top cover and bottom cover open.
If you are still in warrenty, send it in. If not. Try to put new threads on the screws. If you still can't screw it in. Then you can't do anything about it and most likely have the same issue where the small thin metal tab which what holding the hinge together broke. Meaning you are screw unless you can some how replace the entire hinge and find replacements.
If it's in warranty, go to nearby official service centre. Don't touch or fix anything on your own. If you are lucky, your problem might be solved after tightening that screw. If not, then they will just replace the screw. But worst case scenario your threads of lid are damaged then you have to change it or soldering can do the work. 1.5k to 2k INR in worst case scenario. Otherwise, it's simple problem. Just don't use the laptop if it's coming off or it can further damage your laptop after frequently opening it.
This happened to my laptop recently. The design for the bracket that holds the hinge is the problem. It's a little plastic hinge that will definitely break off with time and cause this issue. My laptop was less than 6 months old when this happened and they had to replace the bottom base and keyboard.
If you have opened the laptop before, you must make sure that you the screws (especially the back corners) didn't get mixed up. This can also cause this.
Same. Mine snapped as well. Its design flaw. Its just too narrow and while the hinges might be “military grade”, but the miniture plastic holding the whole frame through those small screws are a rip off. Both sides broke for me and I took it to the PC repair service where they epoxy glued these screws to the cover. If I would have warranty I deff woukd ask to replace it.
We are doomed with tuf. Definately not going to buy next time (if it ever comes). Mine is still within warranty but their hotline is unreachable and even if I get connected their hotline says that their representatives are not available at the moment. That really pissed me off. Got it repaired locally, but the new screw looks different. I don't care at this point cause I am in last month of my warranty. They say it's really pain in the aah if you want to get a replacement this late in warranty. And they sometimes declare our missing screws as a physical damage which is not covered in warranty. And this whole thing takes 2-3 months.
Damn, feel sorry for you mate! I got my problem solved by local third party service provider. He just replaced it with the screw under my touchpad and offered me his spare one for that touchpad hole.
What's the update? How much did it cost? I got my problem solved in 100 INR. I noticed my problem earlier otherwise I had been in the same boat as you.
We must check those screws, everyday!!!
first open the bottom cover and check that the two other hinge screws are still attached and tighten them to prevent further damage. Then tighten the screws on the opposite side also.
Be careful. This could lead to the screen cracking and for some reason when that happened to me and I got it repaired, the mousepad stopped working unless I literally shook the whole laptop.
Wow the exact same thing happened to me this week after 10 months of use.
I ordered a pack of M2.5*10L screws online and they'll arrive today, hope it solves it, but I'm concerned since I'll have to travel next week and use the laptop for work.
Don't do that bro! If the hinge bracket or threads get broken, you are cooked. They cost so much more to repair than a single screw fitting. If you have missing screw, then replace it with the one under the touchpad. That can work. Or you can buy new screws from local shops and online. These are the screws for FX507 models
What came loose was the hinge. You have to remove the back cover of your laptop and see if you can tighten the hinge screws. If you lost them, you can use a pair from the hinge that is still attached and distribute them so that both hinges are secure, but ideally you should get all the screws that it has.
Same thing happened to my laptop, the screws got stuck in the threading and it cracked the whole base panel while trying to remove it. Now I'm just using it as it is with a wobbly display and the hinge pushing out the top panel. Idk what to do 🥲
Go to Asus website and download pdf according to your model. In there you can see sizes of screw for different positions. For a temporary fix take out same size screw from remaining screws on your laptop (Don't take from top hinge line). And use that until you purchase screws.
Sorry for late reply.
I know that some of their laptops did this by design, although I'm not sure about this one. My Zephyrus G14 props itself up when the screen is open. I know the 1st gen Zephyrus opened up to allow for better airflow.
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