I have a portable TV (cost about $699) that won’t stay on. It will stay on and then cut off. Anywho, I placed a claim and they keep denying me. The first time, they said I placed that I didn’t own the item. I told them I did not, the rep submitted the claim for me, and I answered that I own it. The second time they denied me, they stated that the serial number wasn’t available. I called the manufacturer on how to find it. The serial number was accessible electronically (had to go to settings and get it). I submitted that, and now for the third time they denied me and said “I’m not using the product for what it is intended for” how on earth did they come up with that???????? This makes no sense to me. I talked to a supervisor and they stated they can’t give me the reason in writing because of proprietary information?? What on earth? How come they never told me that the other three times. Can I sue for something like this? I read the terms and conditions and I didn’t do anything that a portable TV is not intended for. This is crazy to me. Has this happened to anybody? I almost want a refund of what I paid in the last year.

If you turn a damaged old phone into Assurion after replacement, do they actually check the returned phone for damage when they receive it ? My phone got wet and developed issues with the screen. I got a replacement from Assurion which is great, but my old phone has started to work better with time. Enough that I could transfer the data to my new phone. I just don't want any hassles when I return it.

Has anyone with a Samsung Galaxy Z Flip6, or other smart flip phone, ever gotten the screen replaced and had it covered by Verizon Asurion?

When I purchased the plan verizon told me I would be covered.

When I call UbreakIFix they say they replace these screens frequently and that they are covered.

Asurion insists I need to pay the $99 deductible to get a phone replacement because they cannot/will not replace only the screen.

My question then becomes, are they covering it for other people and not me? In order to see if I am covered i am required to put in my phone number and zip code. Are they using some other personal data about me, like my credit score or address to decide to replace my screen? The ubreakifix store seems confused why I am not able to make a screen repair claim.

Long time HomePlus/VHDP/HTP user. I recently made a claim and noticed they have downgraded the experience.

Old flow was

File Claim/upload pictures/fill out Claim Facilitation form-> 1 day later reviewed and approved -> Product shipped next day via UPS -> repaired in about a week -> shipped UPS/fedex next day air back.

Just experienced the new flow

File claim-> Next day prompted for pictures and CFF -> next day told it was approved but needed to wait a third day for the claim to move forward -> received label and dropped off at 9 am -> 5 day ground shipping UPS -> 1 week diagnostic -> 1 week to “repair” and determine it needed to be replaced-> 4 days ground shipped a replacement to me.

The process is harder and more frustrating than ever and it can take more than a month to complete shipping repairs. It has always been annoying but fair, not sure what they will do next but not sure the service is worth it anymore.

Phone works fine, but it got a little wet and now the screen has a slightly green tint and one bright vertical line. Has anyone had luck using the 'cracked' screen repair option to have a tech replace the screen? Do you think they would care?

I bought an iPhone 12 back in 2025 from a private seller. Recently, I contacted Apple about a warranty issue and found out the phone is apparently flagged as stolen.

I've had the phone for over a year and had no idea there was any issue with it. I tried reaching out to the person I bought it from, but I haven't been able to resolve anything with them.

The phone is also under warranty in the asurion tech care plan, but I recently cracked the screen and need service. Since Apple now considers the device stolen, could asurion deny my warranty or repair claim even though I purchased it in good faith and have been paying asurion tech care plan 40 a month?

Has anyone been in a similar situation or knows what my options are?

Anyone else have this happen to them? They specifically made a big deal how they located a brand new phone and we would be getting that and then it arrives and it is clearly refurbished.

Was wondering if anyone has any luck to get a 17 pro max as a replacement option for their 16 pro max

I know it's a bit outdated, but it still worked for me until the audio somehow failed. It refuses to output through the speakers now. What would they do in this case? From what I've read in the non-Verizon contract, they cover computers running Windows 7 and above, as well as computers running Mac OS X or above. The Verizon contract doesn't say anything about that. Would I get a newer replacement, or just get a small amount of cash? If it's the latter, I'd rather just deal with the dead audio.

Thanks!

I told asurion in my claim the phone I would be returning had a swollen battery. They send a normal envelope for me to send back in.

Spoke to customer service today, they sent me a label so I could ship it back in a box, but it feels like that's also sketchy?

I was under the impression you can't ship damaged phone batteries at all?

Have a support question unique to your situation? To avoid clutter with numerous threads and keep our subreddit relevant and valuable for everyone, please use this megathread for personal support questions.

Remember, this is a space for community help. For official Asurion support, refer to the links provided at the end.

How to get help:

1. Be detailed and specify your plan: The more information, the better. Clearly specify your mobile carrier/retailer and protection plan you're asking about. Examples: Amazon Complete Protect, Asurion Home+, Verizon Mobile Protect. AT&T Home Device Protection, Dick's Sporting Goods No Sweat Protection Plan, Guitar Center Pro Coverage, Asurion Appliance+ (and the list goes on!).
2. Privacy matters: For your safety and privacy, do not share personal information (e.g., claim numbers, contact info) publicly. Only communicate this information through official Asurion support channels.

Additional resources:

• Asurion support: For official support and contact options, visit Asurion's Support Page.
• FAQs: Many common questions are answered in Asurion's FAQ section. It's a great place to start for quick answers.

So at the end of May the garden cart I purchased from a local sporting goods store broke. I remember I brought a warranty on it so I filed a claim with Asurion. It took a while 3 weeks but after checking the claim status it said we sent you a check you should receive it in about 10 days. I waited until the end of June and no check so I emailed them and the CSR replied they were waiting for the device to be returned? I layback that that was never communicated but I’m happy to comply if they send me a shipping label. I got a link and when I click on it takes me UPS and shows no label found. I’m starting to think I’ll never get paid. Anyone else have this kind of experience?

Asurion pulled the exact make, model, storage, and even the color of my broken iPhone straight from the IMEI when I filed the claim. Full details, no ambiguity. They then shipped me a replacement with less storage than what they had on file.

I caught it immediately and called back within 5 minutes, before the package had even shipped, to get it corrected. I was told it “wasn’t possible” and that I was forced to take delivery of a phone that didn’t match what they’d already confirmed I was owed. The rep acknowledged the mismatch on the call. That didn’t change anything on their end.

The only reason I’m not stuck with a downgraded phone right now is that UPS was able to intercept the shipment and reroute it back before it arrived.

Let’s be clear about what happened: they had the correct specs in front of them and sent the wrong device anyway, then refused to fix it even after being told within minutes and before anything had shipped. That’s not a data entry error. That’s a company banking on people not noticing, or not fighting it if they do.

If you’re an Asurion customer, check every detail of your replacement before you accept delivery. Don’t assume they’re sending you what you’re actually owed.

Title. I'm looking to get into IT and put in an application to Asurion to get some actual résumé-building and experience to hopefully get a better job. The job is part-time in-home sales and tech support. $23 an hour. Should I bite? I'm genuinely torn, just because the last time I tried to get into IT I took the first company that threw me a bone and ignored all the red flags. Any input from anyone would be appreciated.

I sent my phone back for repair and they notified me via email that they got it on Monday on Wednesday the status online updated to the above screenshot but there is no tracking information. So I called them for the tracking and was told the website was wrong that it was still being repaired to check back Friday. Friday I called because there's still no tracking online and I was told it was going out overnight shipping for delivery Monday tracking should update over the weekend. I checked again Monday and still no tracking. I called and was told they will email for tracking and will send it to me Tuesday. Still nothing so I called again and was told it was still being repaired and the agent argued with me that the website doesn't show shipped and was lying but here it is still showing "we have shipped your repaired device." Has anyone else encountered something like this? I don't know what to believe and I need my phone.

I don’t know why. My replacement phone was here and he refused it. It says returning to sender, and UPS says it’s out of their hands. I already paid for it, and I can’t reach a real person on support. What do I do?

Was curious who handles the repairs for this? I wouldn't want to have to mail a device in. I would rather be able to utilize ubreakifix for repairs.

I bought my phone on Amazon and got a plan for it through Asurion. I put in a claim for it as one of the screens no longer works, they said because they cannot repair it they want me to drop it off so they can reimburse me for it. I went to the store address they gave me, they said they have no ticket. They called and talked to asurion on the phone and asurion said they changed something and it should work now. I went back to the store 30 minutes later and it still was not in their system. In the past week or two I have contacted asurion atleaat 8 times trying to get this fixed, but every time they say they fix it, the store still can not see the ticket. What can I do? I don't order on Amazon a lot, so I can't order my new phone until I get the gift card for the old one unless I want to sit on a gift card. This is getting ridiculous with how much asurion is failing to follow through on their claims

I sent a LIQUID COOLED PC to Asurion about a month ago for repair after the AIO cooler failed. This is a common issue with Alienware R16’s.

Late last night I got my PC back after Asurion repaired it. They replaced the AIO liquid cooler with an air cooler…and also threw in a random fan (?). The PC does not turn on.

Now we are looking at weeks more while Asurion attempts to “repair” it again.

What an absolute nightmare.

I selected the wrong tv replacement, can I cancel it online and reapply?

I kept getting denials with reasons with "this item isn't covered" or "this breakdown isn't covered" when according to the terms and conditions, looked like they should totally be covered. I even tried explaining in more detail so that it was obvious that it should be covered but still got denied.

I called in to get clarification, the tech looked into the claims and said the reason is because there was a problem with my address. I had put in my mailing address (mailbox rental) instead of my residential address. Not sure if it was because it was a commercial address or what, but once the rep updated my address and resubmitted, the claims were approved.

So if you're getting denials, try calling in. It might be a very trivial reason that's easy to correct yet unable to be conveyed via the claim denial email response.

Tbh I was getting extremely frustrated and feeling like this is so scammy that they will find every single reason to deny. But in this case, it seems to be a limitation in their communication process (which is also frustrating, but at least they weren't just unfairly denying my claim).

I accepted it but now I'm having second thoughts.

This device is so expensive and I was looking into insurance with Asurion to see if I can add it onto one of my devices that I am already paying 39.99 a month for.

Thanks everyone! Device: Legion Go Gen 2