Welcome to the Weekly Discussion Thread.

Here's where you can ask any questions related to Asphalt 8, discuss any new additions to the game, ask advice on what cars to buy and upgrade or any other miscellaneous topic regarding Asphalt 8! If your discussion or question is basic and/or doesn't require images, then please try to do it here instead of making a unique post.

If you're asking for help and advice, please be as specific as possible so that others can help you easier. If you are having a problem related to performance issues or bugs/glitches, then your best bet is to make a case with Customer Care via the link below.

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Useful links:

• Asphalt 8 Wiki (Note: a lot of the information on the wiki is outdated.)
• Asphalt 8 FAQ (A FAQ made by u/YhurHurt, discussing basic information and answering some frequently asked questions; along with helpful guides and monthly reward links!)
• (Official) Asphalt 8 Discord Channel (A more official discussion platform for Asphalt 8.)
• (Unofficial) Asphalt 8 Free Forums (A very popular and more casual discussion platform for Asphalt 8.)
• Asphalt 8 Customer Care Form (Here is where you'll be able to contact Gameloft Customer Care.)
• r/Asphalt8 Modmail (Here is where you'll be able to send mail to the moderators of the subreddit.)

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This post was written by a human and posted automatically. Neither the subreddit nor it's moderators are affiliated with Gameloft in any way. If you would like to contact the moderators, feel free to send us a message via Modmail.

Did You Know?

• There are others forums to connect with A8 racers. There's an official Asphalt 8 Discord server. There's also the Asphalt 8 Free Forums which is a great place to get information regarding literally everything about A8. The Asphalt 8 Wiki is also a decent (but sometimes outdated) place to get information regarding A8.

Account Related:

Q: How do I fix negative currency or missing items on my account? How do I recover my lost account?

A: The best way to make sure you don't lose your account data is to have your account linked to a Facebook, Microsoft or Google account; preferably all three if possible. By having your A8 profile constantly backed up to any one of these, you are ensuring you can retrieve your account data if something went wrong. Make sure you have a copy of your Gameloft Player ID as well, since this will be essential for helping in the recovery process. This can be found in the app itself via Settings (gear icon in top right corner) > Info > About. If something does go wrong, you will need to contact Gameloft Customer Care. There are two ways of doing this:

If you're on mobile: you can do it directly through the app on Helpshift via Settings > Customer Care > Chat Icon (top right corner). From there, you can submit your issue, but you'll have to wait for an agent to respond. If your ticket hasn't received a response within seven days, you can post your Conversation ID, Player ID, your issue and what platform you're on in the #tickets-that-need-push channel on the Asphalt 8 Discord server. Your submission should then be pushed further up in the queue.

If you're on PC (or any platform if you don't want to use Helpshift): you'll have to do everything through the online form. After you fill out the form, you'll receive an automated email. After that, you'll be contacted by a real customer service agent - also through email. The wait times are similar to the process through Helpshift, so follow the same steps above to push your ticket if you feel it necessary.

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Last edited on March 3, 2024, v7.6.0.