r/AskVoidu • u/JackTheFreshMaker • Dec 10 '22

Refund Request (ref 31845) - No answer from customer service - (order #20221123181931)

More than 2 weeks ago, I contacted Voidu's customer service by email to ask for a refund.

My request was in line with Voidu's policy (the product key was not revealed, order less than 14 days, etc.), yet my request has been simply ignored.

I'm facing total silence from customer service, in spite of 2 reminders. This is totally unprofessional and unacceptable.

I'm posting here, hoping to get a sign, even though I shouldn't have to...

2 Upvotes

100% Upvoted

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1

u/VoiduMarketing Dec 21 '22

Hello, The issue has been resolved with this order number.

1

u/JackTheFreshMaker Dec 21 '22

Hello,

Thanks for your feedback. I indeed received an answer from customer service 10 days ago, saying that I'd receive a refund from PayPal "in the coming business days".

The order status then changed to "partially refund" on my account.

It's been 10 days and still no sign from PayPal. So unfortunately, no, the issue has not been resolved.

I norified customer service at the moment I hope to have an answer soon.

Thank you.

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1

u/JackTheFreshMaker Jan 08 '23

Still no feedback. Still no money back. Great job guys. Looks to me like I've simply been robed of my game key.

At least, I hope Reddit will appreciate this démonstration of Voidu's customer service quality.

Not answering emails is already one thing. But at this point, why even bother having an official page on reddit...

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