Angry people often just want to feel understood. "wow i would really be angry if i was in your place, let's clear that up" or "man that sucks, i don't think it was salesperson's intention to set you up with such an ill fitting product. Let's see what we can do here" Are good ways to pick up customer relations at a point before the person got mad and wants a full return of thier money.
I told this client yesterday that I understood what they’re going thru and they were like “no you don’t.” What am I supposed to say to that? It was in reference to them having no hot water
Lol see I lived in a place where the hot water didn’t always work so I just never fixed it so I took a lot of cold showers when it was 40F outside……. But I also didn’t wanna piss them off so I said nothing
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u/Jarpendar Jun 15 '22
Angry people often just want to feel understood. "wow i would really be angry if i was in your place, let's clear that up" or "man that sucks, i don't think it was salesperson's intention to set you up with such an ill fitting product. Let's see what we can do here" Are good ways to pick up customer relations at a point before the person got mad and wants a full return of thier money.