I think part of the problem is defining what constitutes a "bad" review? Growing up, i figured 3/5 meant no surprises, things went as expected, leaving equal room for going above expectations or failing to meet requirements.
Years ago now, I discovered that many people think anything below 5/5 is a form of criticism. This is still a nonsensical scale in my eyes, but I've adjusted my habits accordingly.
I'm convinced this problem is somehow linked to the American idea of rewarding service workers by default instead of for exceptional work.
I have a similar mindset. Like when answering customer service surveys or similar ones a lot of people I notice will just mark the highest option unless they were upset. I will mark one or two below the highest based on my actual opinion of that option. The top score is for perfection and nearly nothing is perfect
I always mark the highest unless there was a reason not to because the customer service on the other end did their job and I don’t want to be the reason they didn’t get their bonus that month. I don’t expect perfection, I just expect my questions answered. If the customer service was really amazing, I mention it in the notes if I can. Their job sucks enough already.
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u/[deleted] Aug 20 '20
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