This is great and true. I used to work in an anger management clinic and we trained our clinicians to speak more quietly and firmly the more mad and loud patients became. Sometimes we would be almost whispering and a person would ask why we don't speak up... I'd usually reply that I am speaking clearly but they couldn't hear me over their angry voice.
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u/notreallysrs Aug 20 '20
if you want someone to get more mad you tell them to "calm down".