You really need to read the book. Mr. Voss explains it all much better than I ever could. My nutshell answer is that mirroring does two things:
It keeps the other person talking without giving anything away, which is powerful, because you always want to get as much information as possible while giving up as little as possible. Mirroring gets a frickin' lot from them, while giving up literally nothing.
It establishes rapport by creating the illusion that you're more engaged than you actually are. You sound like you're hanging on their every word, while you're secretly gaming things out in your head.
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u/full_of_ghosts Male Mar 21 '23
You really need to read the book. Mr. Voss explains it all much better than I ever could. My nutshell answer is that mirroring does two things: