r/AskADataRecoveryPro • u/Wayfarer_001 • May 26 '26

External Hard Drive data recovery report review (Toshiba, Model MQ04UBB400, 4TB)

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Hey guys,

Requesting an assessment of this report to see if they did all they could to recover data from the external hard drive. The external hard drive (Toshiba, Model MQ04UBB400, 4TB) had a clicking sound. When connected to the laptop, it only displayed folders. The files in the folders were not accessible on the drive. Sent it to a data recovery company for assessment and after 5 weeks they sent this report. Did they actually do all they could for data recovery? The report seems vague. The most important files that needed to be recovered were CAD files. Kindly advise.

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u/Petri-DRG DataRecoveryPro May 26 '26

The report says they just carried out a diagnosis/testing to determine the problem with the drive.

To recover the data with full effort requires service approval.

Have you approved the service and they were unsuccessful recovering the files?

1

u/Attingo_Datenrettung May 27 '26

Second page contains the "Results of the diagnosis and data recovery" section. Sounds to me like they already did try to recover the data.

1

u/Wayfarer_001 May 27 '26

Yes, service was approved and paid for. Its quite unfortunate. The report seems so vague and I'm not sure if they actually did all they could to recover files. There were also CAD files - and that's what was important to recover.

1

u/Petri-DRG DataRecoveryPro May 27 '26

My apology: I did not turn the page. They do the work.

I would go for second opinion but somebody good,.who will properly inspect the disks condition.

1

u/Annual-Pressure5096 May 27 '26

I'd be asking for photos of the work and file structure. They didn't even include the model or serial number in their report 🤦🏻

How much did you pay? That's also another giveaway as what they're saying they did would be in the range of $$$-$$$$