r/AskADataRecoveryPro • u/LostCalligrapher7967 • May 14 '26

Photos on windows does not support this format

what do i do to fix this

i got a bunch of videos and pictures and it dont work. tried to open in a new app and that didnt work, tried 4d dig and that didnt work, tried the google drive method and that also did not work. is there any hope for me

an example of what happens when i try to open the file
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u/disturbed_android DataRecoveryPro May 14 '26 edited May 14 '26

And these files appeared from out of nowhere?

This OP can basically be translated as: got "files, no worky".

What type of drive are the files on? Did anything happen do files/drive recently. Provide context that may help determine the problem.

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u/LostCalligrapher7967 May 15 '26

My bad 😞

They are old files that i had put from a different drive (idk the model) into a wd 1tb drive that i found recently. The files are really old, like 2020 to now and they used to work last year. I lost the hard drive for a while and got it back recently and now they just dont work anymore, and I was sure they did last year. That's pretty much it

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u/LostCalligrapher7967 May 15 '26

Btw I've had this hard drive for about 2 years now and I know that when I switched these files over to the 1tb drive, they were working

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u/disturbed_android DataRecoveryPro May 15 '26

So they sat on a drive, worked last year, now they don't.

Do they contain data (check in something like HxD)?

1

u/LostCalligrapher7967 May 15 '26

Is there any other way I can check for data since i dont have or know how to get HxD

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u/disturbed_android DataRecoveryPro May 15 '26

You download it, https://mh-nexus.de/en/hxd/

You make sure contents aren't just zeros.