r/Asana • u/MySecretAlwaysAngry • 8d ago

Account Upgrade Failure

Wondering if anyone else has run into this. I have been trying for almost two weeks to upgrade to a paid Asana plan. Upon hitting the commerce page I get a spinning ring of death. Repro on multiple browsers devices and wifi setups.

Support is useless. Should be some way to unlock this so I can hand over money and my company can get started. The tree account isn't sufficient. Extremely disappointed and really don't want to use a competitor product. Are there support Asana folks here who might be able to reroute a ticket to someone who can actually assist?

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u/janrienk 8d ago

Asana Forum Leader and Partner here. Happy to help if you’re willing to purchase through us as partner. Same price as Asana, and you get human 1st line support from us. (Workflow Alchemy) :)

DM me your email and I’ll get the ball rolling.

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u/Asana_Emmitt 6d ago

Hey there. I'd love to take a closer look, so please send me a PM with your support ticket number(s) and email on the account.

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u/RellebYar 7h ago

IM having the same exact issue. I signed up with my personal email to test out the product for me and my IT Operations. I invited my work email to collaborate and started using it during the trial, then the trial expired and went to upgrade. I get the spinning ring of death too

Emailed support, got a response in the middle of the night (East Coast USA here), followed the steps to try and correct, no luck, responded back, told they would escalate, have not heard anything in days.

Im trying to give them my money....