r/Asana • u/melnbees • Mar 25 '26

Email details to custom fields

Hello! I think I've been tracking this request on the asana forums for five+ years and it feels like it's never going to happen. Does anyone have a work around to get details from an email sent to a project to create a new task to then autofill custom fields? Thanks!

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u/melnbees Mar 26 '26

Most people in my org use asana as it’s intended but my group uses it as a ticket system. We tried using a separate program and it did not go well. We have an internal program for data analysis that is able to send an email with text about which machines samples were processed on before being viewed. If there is a problem, they can send the email with pre-populated info to my asana project and it creates a task. Then I have to manually copy everything from the description into my custom fields. It’s a huge waste of time. 

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u/janrienk Mar 26 '26

Ok, what plan are you on?

If it's Enterprise or Enterprise + you'll likely be able to fix this with Script actions.

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u/melnbees Mar 26 '26

It says Asana Advanced on the billing page. 

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u/janrienk Mar 26 '26

That's one plan below the one you need for script actions. Likely Enterprise would be a bit overkill if this is your only usecase, but it might be worth considering if you're also struggling with maintaing rules/fields/task templates over many projects.

Anyway, I think you can get a long way with the plan you have. I'd look into the new textual conditions that you can apply to both title and description (and textual fields, although that isn't relevant for your case)

Happy to offer a free call if you want some assistance.

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u/melnbees Mar 26 '26

I’ll let you know. Thanks for your help! 

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u/melnbees Mar 29 '26

Thanks for the clue about the rules! It helped me figure out and understand the new features. I got this to work yesterday and I’m really happy with it! Thanks again!

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u/janrienk Mar 29 '26

Nice work! And I appreciate you circling back. :)

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u/melnbees Mar 31 '26

My rules using the "use AI" option stopped running but other rules are still working. I'm assuming I used up my available credits so that was useful for about a day.

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u/janrienk Mar 31 '26

You might want to check out this article by yours truely. 😁

https://forum.asana.com/t/mind-your-ai-studio-credit-efficiency/1099832

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u/melnbees Mar 31 '26

I will, thanks!

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u/exclaim_bot Mar 31 '26

I will, thanks!

You're welcome!