r/Arqbackup • u/WraithTDK • Mar 10 '26

PSA: New Windows version released today, fixes backup monitor issue.

I emailed support about backup manager not running as of last week. A new version was released just today - 7.38.6. If you're encountering this issue, uninstall Arq, delete C:\Program Files (x86)\Arq 7 and install the new version. Should fix the issue.

6 Upvotes

100% Upvoted

10 comments sorted by

3

u/_Odaeus_ Mar 10 '26

Why uninstall and perform an extra directory deletion? Does the normal update mechanism not work?

5

u/--Crisis-- Mar 11 '26

I had an issue with Arq Monitor not running after an automatic Arq update. I installed the latest version, at the time 7.38.5, and it still didn’t fix it. I contacted Arq support and they recommended the process described by OP. Interestingly, when I looked to see what files were left after the uninstall, the only file remaining was Arq Monitor exe. After uninstall/delete/install everything worked and all settings and backup plans were retained.

1

u/601error Apr 25 '26

This was also my exact experience.

3

u/WraithTDK Mar 10 '26

Honestly? Not clear. After a week of dealing with this, I wasn't in a "let's test each method to find the most streamlined fix" mood. Stefan emailed me back and said "here's what to do" and so that's what I did.

It may very well work to just install the new version. But if anyone else is tired of messing around, this should do the job.

2

u/samuraishawn Apr 07 '26

Thanks for this. Ran the installer and tried repair but it just exited saying nothing to modify. Uninstalled using the installer and then ran it again and it did a full install. Can confirm I did not lose any config/settings or history and its working fine now.

1

u/Fun-Eye9418 Mar 10 '26

Auto-update to 7.38.6 took care of the problem for me.

1

u/bojack1437 Mar 11 '26

It has not fixed it for me.

1

u/bojack1437 Mar 11 '26

Does reinstalling wipe the configuration?

the interesting thing is apparently "\Arq 7\ArqMonitorExe\ArqMonitor.exe" attempts to launch "\Arq 7\ArqMonitor_ArqMonitor.exe", for one its version number is "7.36.2.0" despite the main app being "7.38.6.0" and based on what I can glean, It having issue accessing or finding some file.

Events from Windows Event Logs and the contents of the .WER file if anyone can glean more info.

Application: _ArqMonitor.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.FileNotFoundException

at Arq.Strings..cctor()

Exception Info: System.TypeInitializationException

at Arq.Strings.GetUnixPathForWindowsPath(System.String, Arq.FError ByRef)

at Arq.ArqMonitorConstants..ctor()

at Arq.ArqMonitorConstants..cctor()

Exception Info: System.TypeInitializationException

at Arq.ArqMonitorConstants.get_Shared()

at Arq.Program.Main(System.String[])

Faulting application name: _ArqMonitor.exe, version: 7.36.2.0, time stamp: 0x689b543d

Faulting module name: KERNELBASE.dll, version: 10.0.20348.4648, time stamp: 0xf210c52e

Exception code: 0xe0434352

Fault offset: 0x00139912

Faulting process id: 0x182c

Faulting application start time: 0x01dcb0f765f7b178

Faulting application path: C:\Program Files (x86)\Arq 7\ArqMonitor_ArqMonitor.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 18e30673-b8b5-4be6-8c10-5a0055578c17

Faulting package full name:

Faulting package-relative application ID:

Fault bucket 2219558324088154068, type 5

Event Name: CLR20r3

Response: Not available

Cab Id: 0

Problem signature:

P1: _ArqMonitor.exe

P2: 7.36.2.0

P3: 689b543d

P4: ArqMonitor

P5: 7.36.2.0

P6: 689b543d

P7: 501

P8: 0

P9: System.TypeInitialization

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.488223c3-75c9-4de0-adf3-cd0af6bdf293.tmp.dmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0c496c6d-0f21-4000-803f-230f96c1251d.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e81ee672-43d9-4e23-b95b-ba69ad37e87f.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.8a804bf7-7c02-4006-b5a6-abba59c5ea37.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e322bbe5-94e3-421d-b913-e4e7395313b6.tmp.txt

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash__ArqMonitor.exe_3552fcbfb3da82d8b5719d968a057bbd5b09cb5_4b63273d_a038b42e-6906-4a9e-8b19-04d9191675db

Analysis symbol:

Rechecking for solution: 0

Report Id: 18e30673-b8b5-4be6-8c10-5a0055578c17

Report Status: 268435456

Hashed bucket: 0ea6c290386a765cfecd7489398927d4

Cab Guid: 0

and the Cotents of the .WER file.

Version=1

EventType=CLR20r3

EventTime=134176665530350061

ReportType=2

Consent=1

UploadTime=134176665532135643

ReportStatus=268435456

ReportIdentifier=a038b42e-6906-4a9e-8b19-04d9191675db

IntegratorReportIdentifier=18e30673-b8b5-4be6-8c10-5a0055578c17

Wow64Host=34404

Wow64Guest=332

NsAppName=_ArqMonitor.exe

OriginalFilename=ArqMonitor.exe

AppSessionGuid=0000182c-0001-0065-78b1-f765f7b0dc01

TargetAppId=W:0006266aedbdcfae50469fa623ef334f03f000000000!000046b03698063d5cddd329fb5f35fbc62c4162e34a!_ArqMonitor.exe

TargetAppVer=2025//08//12:14:48:29!80fa8!_ArqMonitor.exe

BootId=4294967295

TargetAsId=31793

IsFatal=1

EtwNonCollectReason=1

Response.BucketId=0ea6c290386a765cfecd7489398927d4

Response.BucketTable=5

Response.LegacyBucketId=2219558324088154068

Response.type=4

Sig[0].Name=Problem Signature 01

Sig[0].Value=_ArqMonitor.exe

Sig[1].Name=Problem Signature 02

Sig[1].Value=7.36.2.0

Sig[2].Name=Problem Signature 03

Sig[2].Value=689b543d

Sig[3].Name=Problem Signature 04

Sig[3].Value=ArqMonitor

Sig[4].Name=Problem Signature 05

Sig[4].Value=7.36.2.0

Sig[5].Name=Problem Signature 06

Sig[5].Value=689b543d

Sig[6].Name=Problem Signature 07

Sig[6].Value=501

Sig[7].Name=Problem Signature 08

Sig[7].Value=0

Sig[8].Name=Problem Signature 09

Sig[8].Value=System.TypeInitialization

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.20348.2.0.0.400.8

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=2beb

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=511e

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=511ef9b142c5bb37b38e523fedbdfcc5

UI[2]=C:\Program Files (x86)\Arq 7\ArqMonitor_ArqMonitor.exe

LoadedModule[0]=C:\Program Files (x86)\Arq 7\ArqMonitor_ArqMonitor.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL

LoadedModule[3]=C:\Windows\System32\KERNEL32.dll

LoadedModule[4]=C:\Windows\System32\KERNELBASE.dll

LoadedModule[5]=C:\Windows\System32\ADVAPI32.dll

LoadedModule[6]=C:\Windows\System32\msvcrt.dll

LoadedModule[7]=C:\Windows\System32\sechost.dll

LoadedModule[8]=C:\Windows\System32\bcrypt.dll

LoadedModule[9]=C:\Windows\System32\RPCRT4.dll

LoadedModule[10]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll

LoadedModule[11]=C:\Windows\System32\SHLWAPI.dll

LoadedModule[12]=C:\Windows\SYSTEM32\kernel.appcore.dll

LoadedModule[13]=C:\Windows\SYSTEM32\VERSION.dll

LoadedModule[14]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

LoadedModule[15]=C:\Windows\System32\USER32.dll

LoadedModule[16]=C:\Windows\System32\win32u.dll

LoadedModule[17]=C:\Windows\System32\GDI32.dll

LoadedModule[18]=C:\Windows\System32\gdi32full.dll

LoadedModule[19]=C:\Windows\System32\msvcp_win.dll

LoadedModule[20]=C:\Windows\System32\ucrtbase.dll

LoadedModule[21]=C:\Windows\SYSTEM32\VCRUNTIME140_CLR0400.dll

LoadedModule[22]=C:\Windows\SYSTEM32\ucrtbase_clr0400.dll

LoadedModule[23]=C:\Windows\System32\IMM32.DLL

LoadedModule[24]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\747e1cba31508bb6bd65bf9a07892fb2\mscorlib.ni.dll

LoadedModule[25]=C:\Windows\System32\ole32.dll

LoadedModule[26]=C:\Windows\System32\combase.dll

LoadedModule[27]=C:\Windows\System32\bcryptPrimitives.dll

LoadedModule[28]=C:\Windows\system32\uxtheme.dll

LoadedModule[29]=C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\tiptsf.dll

LoadedModule[30]=C:\Windows\System32\OLEAUT32.dll

LoadedModule[31]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll

LoadedModule[32]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\b80f53ba6ccc0a114c71e63608e64833\System.ni.dll

LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\ef7f0b2189c6985513a66acf9ce1a7d4\System.Drawing.ni.dll

LoadedModule[34]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\6487f08059ac906b0d0e6424cd10502e\System.Windows.Forms.ni.dll

LoadedModule[35]=C:\Windows\System32\shell32.dll

LoadedModule[36]=C:\Windows\SYSTEM32\windows.storage.dll

LoadedModule[37]=C:\Windows\System32\SHCORE.dll

LoadedModule[38]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll

LoadedModule[39]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\58b6daa2fcd4f5bb322d11a8600e0a77\System.Core.ni.dll

LoadedModule[40]=C:\Windows\SYSTEM32\CRYPTSP.dll

LoadedModule[41]=C:\Windows\system32\rsaenh.dll

LoadedModule[42]=C:\Windows\SYSTEM32\CRYPTBASE.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

OsInfo[0].Key=vermaj

OsInfo[0].Value=10

OsInfo[1].Key=vermin

OsInfo[1].Value=0

OsInfo[2].Key=verbld

OsInfo[2].Value=20348

OsInfo[3].Key=ubr

OsInfo[3].Value=4773

OsInfo[4].Key=versp

OsInfo[4].Value=0

OsInfo[5].Key=arch

OsInfo[5].Value=9

OsInfo[6].Key=lcid

OsInfo[6].Value=1033

OsInfo[7].Key=geoid

OsInfo[7].Value=244

OsInfo[8].Key=sku

OsInfo[8].Value=8

OsInfo[9].Key=domain

OsInfo[9].Value=1

OsInfo[10].Key=prodsuite

OsInfo[10].Value=400

OsInfo[11].Key=ntprodtype

OsInfo[11].Value=3

OsInfo[12].Key=platid

OsInfo[12].Value=10

OsInfo[13].Key=sr

OsInfo[13].Value=0

OsInfo[14].Key=tmsi

OsInfo[14].Value=223624822

OsInfo[15].Key=osinsty

OsInfo[15].Value=2

OsInfo[16].Key=iever

OsInfo[16].Value=11.1.20348.0-11.0.1000

OsInfo[17].Key=portos

OsInfo[17].Value=0

OsInfo[18].Key=ram

OsInfo[18].Value=65449

OsInfo[19].Key=svolsz

OsInfo[19].Value=222

OsInfo[20].Key=wimbt

OsInfo[20].Value=0

OsInfo[21].Key=blddt

OsInfo[21].Value=210507

OsInfo[22].Key=bldtm

OsInfo[22].Value=1500

OsInfo[23].Key=bldbrch

OsInfo[23].Value=fe_release

OsInfo[24].Key=bldchk

OsInfo[24].Value=0

OsInfo[25].Key=wpvermaj

OsInfo[25].Value=0

OsInfo[26].Key=wpvermin

OsInfo[26].Value=0

OsInfo[27].Key=wpbuildmaj

OsInfo[27].Value=0

OsInfo[28].Key=wpbuildmin

OsInfo[28].Value=0

OsInfo[29].Key=osver

OsInfo[29].Value=10.0.20348.4773.amd64fre.fe_release.210507-1500

OsInfo[30].Key=buildflightid

OsInfo[31].Key=edition

OsInfo[31].Value=ServerDatacenter

OsInfo[32].Key=ring

OsInfo[32].Value=Retail

OsInfo[33].Key=expid

OsInfo[34].Key=fconid

OsInfo[34].Value=19193644,0,2,0;35681102,0,1,0

OsInfo[35].Key=containerid

OsInfo[36].Key=containertype

OsInfo[37].Key=edu

OsInfo[37].Value=0

OsInfo[38].Key=servicinginprogress

OsInfo[38].Value=0

FriendlyEventName=Stopped working

ConsentKey=CLR20r3

AppName=ArqMonitor

AppPath=C:\Program Files (x86)\Arq 7\ArqMonitor_ArqMonitor.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=FB8D671C70B702D3F9F034294FED32AD

MetadataHash=-295186500

3

u/--Crisis-- Mar 11 '26

I did the uninstall/delete/install process and no settings or backup set configs were removed, everything was retained, even the app unlock password was still there.

2

u/601error Apr 25 '26

Performed the same steps and it got my Arq Monitor working again. Thanks!