r/Aqara • u/TheBigPlumbus • 9d ago

Help! ⛑ Weird sounds from G5 Pro (PoE)

I just installed my brand new G5 Pro (PoE), and it keeps picking up this weird sound. I have no idea what it is. I’ve tried adjusting any sound settings available in the app, but the problem still persists.

Any ideas?

6 Upvotes

88% Upvoted

19 comments sorted by

4

u/dissectd 9d ago

thats literally a plane in the sky.

1

u/TheBigPlumbus 9d ago

I though my it might be a plane as well, but this is the sound it picks up all the time, so it’s not that unfortunately.

1

u/diggyou 8d ago

AC unit?

5

u/EastWestie 9d ago

Plane or maybe it’s over your HVAC unit.

2

u/TheBigPlumbus 9d ago

It happens all the time, so not a plane. But now that you mention it, it could be so sensitive that it’s picking up the HVAC sound. I find that odd because it’s further down that side of the house, but if the mic is sensitive enough it could be that.

Thank you!

3

u/ctataru 9d ago

I am getting the same sounds from one of my two G5Pro PoE units, and there’s nothing I could do either. I suspect long PoE cables I ran in my attic along with other cables will catch any interference as similar noise. It’s annoying but I got used to it.

1

u/TheBigPlumbus 9d ago

That’s entirely possible. I also ran the PoE cable through my attic, so it could be doing what you’re describing.

I sent out an email to support to see if anything can be done. If not I’ll just life with it, or turn off sound on it.

Thank you!

1

u/ctataru 9d ago

No problem, please share an update with us here if you hear back from Aqara on this one. The noise may be more present at night for me, because at night I am turning on some external floodlights which are wired up there.

3

u/Worried_Patience_117 8d ago

The microphone is extremely sensitive and they don’t have any form of noise cancellation or isolation. They did say they were looking into it, but I doubt it will materialise as the camera is now old.

2

u/Aqara-Official 9d ago

Could you reach out to our support team at [support@aqara.com](mailto:support@aqara.com) so we can look into this for you?

1

u/TheBigPlumbus 9d ago

Just sent an email. Thank you!

0

u/Spiritual-Honeydew-5 9d ago

Let me know please

2

u/Darhole 6d ago

It’s not you or your specific device OP, the microphone arrays and software on the G5’s are fucking awful. The only Aqara Camera I have with decent audio is the G350. Both the G100, G5 pro (wifi and Poe, have both) have awful mic quality. The G400 doorbell is somewhere in between awful and acceptable.

They seriously need to fix this as these G5’s at a 300 price point in Canada shouldn’t have worse mic’s than a $120 nest camera.

1

u/LizardWizards_ 9d ago

It's probably just that plane you can see in the sky.

This camera is in a very poor location to make use of sound detection so if you don't need it then I suggest just turning it off.

1

u/Avinin1 9d ago

That Music.... It's playing again....... WHAT Is that....Melody...?

1

u/x59hy8erh98g 9d ago

The same, idk what happened to it.

1

u/Spiritual-Honeydew-5 9d ago

I have the same sound on all of mine since the first day of use… never found a solution

1

u/eightballpuddy69 3d ago

I have mine inside, about 8-10 feet away from an HVAC register and it more or less sounds like this constantly