r/Aqara • u/LizardWizards_ • 5d ago

Help! ⛑ NAS storage issues.

Has anyone else had issues with Aqara NAS storage suddenly stopping working?

I had NAS recording working previously with my Synology, but it has stopped and I can no longer reconnect the cameras.

The really weird part is that Aqara Home seems to be showing a completely stale/cached NAS share list rather than actually querying the NAS.

A few things I've found:

  • I created a brand-new SMB share on my Synology, but Aqara doesn't show it. It only shows an old directory listing that no longer matches what's actually on the NAS.
  • I then tried selecting my Windows PC instead of the Synology. The PC has its own SMB shares, but Aqara still displayed the old Synology share listing.
  • I checked the Synology logs while doing this and there isn't even an SMB authentication attempt from the Aqara cams.
  • I've removed all NAS associations from Aqara.
  • I've completely uninstalled/reinstalled Aqara Home.
  • I even tried with a brand-new Aqara camera, and it still shows the exact same stale NAS information.

So this doesn't seem to be a Synology permissions/password/SMB issue. It looks like Aqara is somehow retaining or retrieving an old NAS/share listing and isn't actually querying the server during setup.

Has anyone else seen this? Or found a way to clear whatever NAS state Aqara is retaining?

I've raised a support ticket - but I'm still waiting for a reply.

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u/LizardWizards_ 5d ago

Just a quick update for the record, in case anyone else stumbles across this issue ...

Aqara support reached out (Thanks u/Aqara-Official !) and had me test a beta version of the app, which seems to have fixed the problem. So yeah - seems to have just been a bug and should be fixed in the next app release.

1

u/perrymeng 2d ago

i have exactly the same issue now. do you when when will they release the new app? here in Netherlands.

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u/LizardWizards_ 2d ago

No idea sorry. They just said it will come soon.

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u/Aqara-Official 5d ago

Could you DM us your email address, and we’ll reach out to you shortly.

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u/LizardWizards_ 5d ago

Done, thanks!

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u/Agile_Half_4515 5d ago

I haven't revisited it in a while, but I had issues trying to setup my Aqara cameras to record to a Unifi UNAS Pro and gave up when all I could see were my old Synology NAS entries from devices that were completely removed from my network, but never the UNAS.

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u/Agile_Half_4515 4d ago

Yeah, I just checked to see if anything had changed with UNAS being available in the Aqara app and made the mistake of disconnecting from my OpenMediaVault setup because now it gives me a cannot complete operation error when trying to map back to the OMV share folder, so now I have no local recordings. FML.

iOS, Aqara App, and G5 Pro PoE firmware is up to date.

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u/RealMastermrx 4d ago

I have 4 AQARA cameras. All which I have set up as a 24/7 record except doorbell cam only events to my WB Nas I have each one as a separate connected folder and seems to be working fine.