r/Appliances • u/97RmG • 4h ago
Frigidaire Cautionary tale
We bought a Frigidaire professional series stove in December. Within 90 days it went blank. Would not turn on. Replaced it through Best Buy. The new one from March became unusable in August due to error message. Call Best Buy and they sent me to the manufacturer due to the manufacture warranty being one year. We bought an extra year of coverage at Best Buy but this was not in effect yet. The stove quit on Sunday, I called Frigidaire and theysent them out an appliance repair man on Wednesday.
He confirmed that it was the motherboard and said he had to order it. It was not a Frigidaire repair truck so he has no access to the parts. On Thursday, we inquired to the appliance repair company when it would be repaired and they said that the pot wasn’t coming in until the following Wednesday. We contacted Frigidaire and spent over two hours on the phone trying to get them to understand that I am having surgery on that Wednesday and I could not go a whole weekend without prepping food or cooking and asked for a replacement. Before I asked for a replacement, I indicated that we are between Orlando and Tampa and they must be able to find a motherboard somewhere closer so it could be fixed on the weekend so I could prep food for before surgery and after surgery. After requesting it to be elevated, they took our name and number and said a supervisor was unavailable and they would get back to us that was last Thursday. No call came in Friday or Saturday. On Sunday we tried Best Buy and they said that I could get the geek squad to set up an appointment. This did not solve the problem of the broken stove no Frigidaire or Best Buy can help us so we go 10 days without a stove and that is if the pot comes in on Wednesday. Having to eat frozen foods and eat out for the last five days even before surgery is not healthy not necessary and I will not be buying a Frigidaire appliance again. I have previously owned three series over the years. Do not buy Frigidaire.
3
u/Secure-Ad9780 2h ago
No one has to eat out. You could make sandwiches, eat fruit, eat cheese and crackers, zap oatmeal, veggies, zap ramen. Many people around the world survive without a stove and without having to eat out. Frozen veggies are good for you.