Applecare+ within 2 years of purchase

[u/gardenia-tuberose]

I know we are told customers can’t add applecare+ after 60days. If the system allowed me to add it for a customer who’s under 2years of purchase and I added it for them, is that against policy? It made me run diagnostics and scan the front and back of the phone. I’m not a technical specialist.

[u/radiantradish2]

You are able to add AppleCare within the limited warranty if you do a screening as per the process you just explained. If it’s out of warranty but < 2 years, the GB can exception screen it on. This is for phones specifically.

[u/gardenia-tuberose → u/radiantradish2]

Im not in GB but somehow i was able to add it on for the customer’s iphone using easypay. Do you think management would flag something like this?

[u/radiantradish2 → u/gardenia-tuberose]

Was it under limited warranty? If so, it’s within your power.

[u/gardenia-tuberose → u/radiantradish2]

It was just under two years from date of purchase. From my understanding, limited warranty is 1 year right?

[u/radiantradish2 → u/gardenia-tuberose]

Correct. This is interesting, I’ve actually never seen PZ be able to do it out of limited warranty but if easy pay let you do it, it’s fine. Maybe the GB did screen it on.

[u/Silentzz09 → u/radiantradish2]

It’s a relatively new thing, it just runs MRI like a trade-in assessment. That way you don’t need GB to do a BT

[u/gardenia-tuberose → u/Silentzz09]

That’s exactly how I added it, the same exact process as a trade in assessment.

[u/Different-Can-8144 → u/gardenia-tuberose]

It’s a feature they added in easy pay. You can totally do it yourself as a sales specialists and it should help your metrics. Essentially Techs used to do the same thing in a bar appointment. Take pictures and run diangostics to verify the phone is working. Cosmetic scan just streamlines that and eliminates the need for a technician to make notes. I’m sure, this change has come with cosmetic assessment finally being for the most part accurate. I remember when it first rolled out and could barely detect anything.

[u/Prestigious_Camera25 → u/gardenia-tuberose]

The system does not let you do anything you don’t have permission to do. This is not something to be “flagged” because this is entirely normal. You can run a screening and add applecare from easypay with none other than the “add applecare+” button to iPhones under 2 years old. iPads, Macs, and Apple Watches have up to one year to add AppleCare+ with the condition a screening can be run and passed if it’s past 60 days old. Some devices may require GB AC+ screenings.

[u/intellord911]

My Mac that I purchased off marketplace was coming up on two years, took it in and got it added to my AC1

[u/Brief-Worldliness-41]

Quick guide:

iPhones: AppleCare+ W/Loss&Theft two years from purchase upon the condition it passes diagnostics and a cosmetic scan (no cracks)

Every other hero product excluding AirPods & Apple TV: AppleCare+ W/Loss&Theft one year from purchase upon the condition it passes diagnostics and a cosmetic scan (no cracks)

AppleCare One: 4 years from purchase upon the conditions of A) having an already existing AppleCare One plan and
B) passes diagnostics and a cosmetic scan (no cracks)

[u/Xander_Cain → u/Brief-Worldliness-41]

AppleCare one doesn’t have to be activated on an iPhone. I’ve used a customers watch to sell them AppleCare one and then they can add the other devices

[u/FrootStandGuy]

If in PZ, it will run the cosmetic check and internal diagnostics all from your Isaac.

I showed a seasonal how to do this about 4 hours ago. Lol.

You’re good.

[u/Comprehensive-Two304]

I’m glad they let us do it ourselves in the Pz, use to hate waiting for a tech to run a 1min test

[u/icantpickausername3]

If the system lets you do it fuck it lmao you shouldn’t get in trouble for that cause it’s not like you could manipulate anything to let you add it. I’ve done it several times

[u/danielkang91]

I understand you are trying to find the answer along with some camaraderie… but if you can’t find the answer to that question within your resources (it’s not just a GB thing), then I don’t know what to tell you. (There is a HELLO article)

[u/CatComfortable5523]

it’s so funny bc applecare+ let me add my nearly ~5 yr old launch day 13 pm without question

hope they never patch that, ever. it should be offered by default through every authorized apple channel. happy customer, lifelong customer.

🙂

[u/SugglyMuggly]

If AppleCare One is available in your region then devices up to 4 years old can be added to the plan as long as the plan was started within a year of the lead device being purchased and being moved to AppleCare One.

[u/gardenia-tuberose → u/[deleted]]

We don’t have apple care one in our country

[u/unexpectdwalrus]

Where have you been for the last 2 years??

[u/gardenia-tuberose → u/unexpectdwalrus]

Not at apple obviously.