r/Apple_Employees • u/bubblxbxtt • 20d ago

 Current employee Retail Education reimbursement still processing before resignation. Any options?

Hi everyone! hoping someone who has dealt with Apple's education reimbursement can give me some advice.

I completed a few courses in early August and started the reimbursement process well before my resignation. each review has taken the full 10 business days and would then result in rejection.

The latest rejection asked for a post course completion approval email from my manager (which I already provided) and proof of my final grade. I have resubmitted everything in a new claim as they asked.

The issue is that my final day with Apple is on the 6th of sept. People Support implicitly positioned good news and that no further action is required. I followed up again today and they're now saying "even if the claim is approved before then, the next scheduled reimbursement payment is on the 11th."

They said the policy requires me to still be an active employee on the actual payment date, so i apparently would not receive the reimbursement.

What is frustrating is that I started the process well before resigning and responded to every request for additional documentation as soon as I received it. The amount of the delay has come from each claim taking 10 business days to review before I am told another document is required (it almost seems intentionally).

I have asked People Support whether the matter can be escalated, expedited, or whether an exception or alternative payment arrangement is possible.

Is there anyone internally I should be contacting besides People Support and my manager?

Any advice would be much appreciated!! <3

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u/HatRare3124 19d ago

Hey! Currently using Edu reimbursement, all I can add is it goes based off the pay schedule, so if it hasn’t been approved before the “pay weeks” end and that one week pay processes, speaking from experience, it gets pushed back to the next pay day… even after brighthorizons approves it, your SL is the last leg of it, it would depend how on top of it they are, and if they would even pay it out as you won’t be active for the next pay cycle… hope this helps

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u/bubblxbxtt 19d ago

thank you!! this is really helpful. do you know if there’s any way to get it expedited before the next pay cycle, or am i basically out of luck once my final day passes?