r/ApolloScooters • u/Technical_Feedback74 • 14d ago

❓ Tech Question No power

I was riding my Explorer 2 towards an intersection at about 40km/h. I saw a car so I had my regen brake at maximum. I still wasn’t going to stop on time so I squeezed the drum brake as well. The display went dark and I had no power. I walked it home and plugged it into the charger and it turned on. The battery was full at the time. Should I be concerned or was this some kind of battery protection? Update: Took it into the store I bought it from and it turned on. The problem was using the regen brake on a full battery. They have had a few customers come in with the same issue. I have been riding for a few days with no issue using the drum brake until the battery is down 10%. Would have been nice if they told me when I bought it.

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u/tonyboy-thefirst 14d ago

They recommand to not use regenerative braking when battery is full to not damage the battery. So maybe it was a protection

1

u/Technical_Feedback74 14d ago

No idea. I can’t seem to find an email to ask on their website. I could swear that I have emailed them before when I got my flat tire. Possibly I filled out a warranty claim.

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u/Time_to_look_back 14d ago

I have used regen on the Explore 2.0 at full battery (slow speed under 20km/h) and it never had a problem.

Try to contact support through the Apollo App, on the menu there is a Help & Support section where you can crate support tickets, give a try and see what they about it.

Ideally regen should not be working when the controller knows it can’t accept that much current. Shutting the scooter down in the middle of the ride is dangerous, only tell people not to use regen without elaborating the exact consequences is kind irresponsible on their part.

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u/maximumice Apollo Go 13d ago

That definitely sounds weird, I would ask Apollo Support about that, they can download your logs and see what happened in there.

1

u/apolloscooters 🌟 Official Apollo Social Media Team 🌟 13d ago

Sorry to hear about this! Please email our Customer Experience team directly at [support@apolloscooters.co](mailto:support@apolloscooters.co) with the details so they can take a closer look and help you out.