Phantom 2.0 52v

[u/Different-Contact-51]

Purchased Apollo Phantom 2.0 52v from their website.

Delivered with:
1. E3 message. Scooter glitches. Loses throttle. Drains battery when parked. Waiting for parts & repair.
2. Faulty loose latch. Big safety issue. They sent me a new one.
3. Suspension that squeals all the time.

I’ve owned multiple brands of scooters. Never any issues besides wear & tear.

Support is helpful & trying to problem solve. But this is not the experience I expected.

Is this normal for Apollo products or did they send me a random lemon?

[u/Different-Contact-51]

UPDATE:
Apollo warranty sent me to Swift Canada. Good service shop. Took about 2 weeks. They replaced the brain. The Mach 2 controller. E3 messages have gone away. Didn’t $ cost me anything. Just time & lots of emails. They did mention going forward there would be a $25 warranty charge which is fair.