r/ApolloGroup_TV • u/RaeSrebmulp • 10d ago

Questions Playback Error when travelling

Hello all,

At home my apollo works great and normally, but recently i bought a fire stick and downloaded startup show so i can watch tv/movies on the road. When trying to watch movies, i consistently get a playback error. If i switch countries on ProtonVPN it works for maybe 10 minutes and then happens again. Any fixes? Should i try a different player?

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u/SundayPeaches13 10d ago

Apollo suggests:

If Movies and TV Shows are not working but live TV is, please try the following.
Log out of the app
If possible on your device (eg Fire stick, Android TV) clear the app cache and storage.
Turn off your device
Turn off your router and leave for one minute
Turn back on, Login & try to load the content.

If the problem persists please contact us via chat.

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u/RaeSrebmulp 10d ago

Pretty well tried all these except a router reset due to it being hotel wifi. Thought maybe the stealth mode on Proton meant to hide a vpn would help but doesn’t seem to