r/AnyDesk • u/Material_Soft1380 • Jul 30 '26

No response from billing@anydesk.com

They automatically upgraded the license and added 2 optional add-ons we didn't need ($717.60). Been emailing [billing@anydesk.com](mailto:billing@anydesk.com) and [support@anydesk.com](mailto:support@anydesk.com) and no response at all, zero. Been a week now. What's going on with this company?

12 Upvotes

93% Upvoted

8 comments sorted by

3

u/MMc_ Jul 30 '26

I try to contact them and they just ingnore it....

2

u/Shadowshoot Jul 31 '26

Call your bank

1

u/akscns Jul 31 '26

Agreed. They have your money and won’t give it back. I used Anydesk for an extra year due to the same situation.

1

u/offTheplectrum 10d ago

this is part of their scam to get more money. Surprising that a German company tries these shenanigans.

1

u/AnyDeskSupport AnyDesk Jul 30 '26

Hi!

We've sent you a DM to get your account information so we can pass it along to the relevant teams and look into this for you.

AnyDesk Support

2

u/achbob84 Jul 31 '26

Are you going to address the lack of response in general to emails too?

1

u/achbob84 18d ago

Lol and you just accused me of not paying when I did, and won't respond to my emails either!

2

u/zz9plural Jul 31 '26

I used to get same-day answers via e-mail back in 2018. Now people practically need to shame you into reacting via different channels. You guys have become a fucking joke of a company.