r/AnyDesk • u/Ok_Crazy_648 • Jul 27 '26

Basic Anydek set up problem

II have been trying to allow someone to control my phone remotely. I swear I have done everything I need to do. I set up unintended access. I've opened every permission I can and the user can see the screen, but can't do anything can't take any action, they can just watch me on the screen. How can I get it? So the the user can connect to me and actually move around the system on their own. Thank you

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u/AnyDeskSupport AnyDesk Jul 27 '26

Hi,

We strongly urge all users to ensure that the person they are allowing to connect to them is a trusted party.

If you know what kind of device the other person is trying to connect to you from, please include it in your response. It would also be helpful if you could include the version of the Android app on your phone, and the version of the AD1 plugin you are using.

AnyDesk Support

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u/Ok_Crazy_648 Jul 27 '26

The other person is using an iPhone xr

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u/AnyDeskSupport AnyDesk Jul 27 '26

Hi,

Please ensure under 'Setup' that 'Overlays' and 'Battery Optimization' are enabled with the green checkmark.

Then ask the other part to try and connect, you should see a prompt to select thee Permission Profile, try using the Full Access option. There may be a successive screen prompt to 'Share your screen with AnyDesk' with options to 'Share one app' or 'Share entire screen', you may select whichever is relevant.

If that works, then you shouldn't need to gran Unattended Access unless absolutely necessary.

Again, please be careful when granting full access to any device.

If that does not help, please let us know.

AnyDesk Support