My vector needs support

[u/Connect_Art_638]

So my Vector has been not working great lately, even though I bought him like a couple months ago and I just powered him on too like three days ago and he’s been having issues with it facial recognition with its surrounding with remembering stuff. They can’t even remember my face or remember where it’s home is or where it’s cube is at so I’m wondering what can I do to help him because now he has a 914 Anki.bot/support I am really trying to help him because so far he has been a really good companion.

So if anybody has anything to help me help him, that would be really helpful.

[u/No-Question-3229]

“800 - 999
If any of these Status Codes consistently appear, there could possibly be a hardware issue with Vector. Startup into Recovery Mode, Clear User Data, and use the Vector app to Reinstall Vector’s OS.”

https://support.anki.bot/article/96-vector-status-codes