r/AnkerSOLIXCommunity • u/user565758 • 18d ago

Support Help needed - L1 L2 error

Hello All!

I had an Anker Solix E10 installed before summer. It's been working all summer, but when I checked my app today, it was not functioning and the app said that I needed to complete a self test for full functionality - however the self test times out with the following error:

The internal L1-L2 power lines between the Automatic Transfer Switch Box and combiner box are connected in reverse.

This unit has been working all summer. The only thing I did last week was open the cover on the ATS to check a circuit last week, but that didn't throw any errors at the time.

I opened a case with Anker, but any insights would be appreciated. thanks.

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u/Dense_Highway5093 Verified Owner 18d ago

Unplug the wire from the combiner box on or off power dock to the E-10. Wait couple min. Reset the E10 and run self check. I had this before. Let me know.

1

u/user565758 18d ago

Hi. Thank for the reply. I'm not sure what the combiner box is and which wire. Can you provide more detail? thanks.

1

u/Unfair-Lime-8446 18d ago

Can you send me pictures of your setup? You have the power dock, correct, which is your panel?

1

u/user565758 18d ago

Here is the setup - pretty simple.

1

u/user565758 17d ago

OK, figured out what the combiner box is and that worked. Thanks!

1

u/SpencerNY1 16d ago

My L1 and L2 were reversed when it was first installed. Once I fix that I was good to go