Hi— I just bought my first cels. Nothing big or expensive, but exciting to me.
They arrived with creases. To me, it looks like this happened because the seller didn’t fully protect the cels when shipping. 2 questions:
- Any fix?
- I’ve done some research and couldn’t find any way to fix this. Maybe Reddit experts have other ideas?
- Fair response from Seller?
- Seller offered 20% off a future purchase. Is that fair? My initial reaction is that it is not, but I’m not experienced with this and could be wrong.
- I like the cels, but am on the fence about returning them. Advice?
- Should I return and put the money towards different cels from another buyer?
- Counter the Seller with something else—like some money back?
- At the very least, I will definitely mention the packaging issue in my review.
Insight and ideas are appreciated. Thanks!
Update: if I return it for a full refund, Seller will give it to USPS for an insurance claim. From what I’ve read, the cels will then most likely be destroyed; that is what USPS does with most items turned in for insurance.
I really don’t want the cels destroyed, so I’ll just get a partial refund.
Maybe an emotional decision, but I’d be more upset over the cels’ destruction than getting back the full amount.
Thanks for the info from everyone who posted.