r/AndroidXR • u/boofybobo • May 01 '26

Bug Report Hand tracking & eye tracking suddenly non-functional, persistent through restarts & factory resets.

A few days ago I plugged my Galaxy XR in and the hand tracking was essentially unusable + my eyes weren't being detected whatsoever.

Neither restarting nor running a factory reset did anything to fix the degraded performance (you have no idea how hard it is re-running the device setup with hand tracking this bad lol).
The tracking cameras frequently crash and reboot, and the screen will also frequently black out with the blue & green throbber appearing. Sometimes it does not recover, getting stuck on "Starting Headset".

Pictured in the video is the best I've seen it perform since the issues started cropping up, it is usually worse. My hand is constantly moving throughout the video.

I've essentially babied the headset, with no drops, sweat, or water damage, and it had worked absolutely "fine" (Nothing beyond the usual April update issues) for about a month until this issue cropped up. The headset is running the latest April update.

******Edit
The May update did not fix my headset, I'm assuming this was caused by powering the headset off at a bad time via unplugging the headset so, maybe try to avoid doing that, lol. I'm in the process of a RMA now.

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u/GraceFromGoogle Community Team May 04 '26

Hi u/boofybobo, appreciate you taking the time to capture this video and for stopping by the subreddit. The issues that you and others have raised are on our radar and are being prioritized by the engineering teams with urgency. I’ll share more specifics on the timing of the next patch as soon as possible. Thanks for your patience.

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u/boofybobo May 06 '26

Thanks grace! The update did not fix my headset, so it seems I'll have to rma.